HOW HURRICANE’S IMPROVED
EFFICIENCY WITH PISEL

Direct from Sydney’s Bondi Beach, Hurricane’s is an iconic Sydney steakhouse specialising in barbecue steak and ribs. Since its launch in 1995, the brand has opened multiple venues in Australia’s biggest cities.
Popular Chinese review app DianPing describes a visit to Hurricane’s
as a must, strengthening its popularity with the International
tourism market.

CHALLENGES & SOLUTIONS

Hurricane’s features a set menu option that complicates the ordering process for International tourists

Set menu customised for
international tourists,
simplifyingthe ordering process

Unfamiliar cuisine and language
means International customers often
query particular menu items

A multilingual menu that
allows customers to order
in their chosen language

Payment options
are limited for
international tourists

A mobile payment platform
that caters for international tourists
(in this case, Alipay)

RESULT

Savings of up to
15 minutes per order
for International customers

Reduced requirement for
multilingual staff, reducing
operating costs by up to
$15,000 annually

Increased patronage
by International customers

“Pisel allows customers to customise their order, increasing efficiency and allowing waitstaff to better focus on providing quality customer service.”

Gorden Guo, Restaurant Supervisor
Hurricane’s Group

Sydney Office
Suite 5, Level 4, 377 Sussex Street
Sydney NSW 2000

Brisbane Office
35 Flanders St
Salisbury QLD 4107

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